Tenant FAQ

You can submit a rental application for the property that you are interested in on our listings page.
Just select the "Apply Now" button on the appropriate listing and it will take you directly to the application for that property. You must be 18 years old in order to submit an application.

In order to get set up for a tour, we will first need you to submit an application on our website for the property you are interested in.Once we have received an application from you, any potential future roommates that will be on the lease with you, and any co-signer applications (if needed) then we are able to start processing/screening your applications (Note: we operate on a first come, first serve basis - the first group to have their applications completed will be the first in line to be screened). Once those applications have been screened and approved, we will let you know that you have been approved and we can set up a tour time.

You can also call the number on the listing directly or click here to contact us through the contact page to get a tour set up.

Because we operate on a first come first serve basis, you may not get the property that you had applied for. If this happens, we are able to do one of two things:

1. Transfer your application to another property under our management. You will not need to go through our application process again or pay any additional application fee- just let us know where you would like your application transferred to, through phone, text, or email.
2. Refund your application fee, assuming that you have not already been screened (our application fee goes towards our screening process, and we are not able to refund after we have completed that process).

Yes, you have to sign a lease online or offline by appointment. The majority of our properties come with a 12-month lease. It states the responsibilities of both sides covering the whole tenancy period.

The move in dates are non-negotiable and, except under special circumstances, will not be able to be adjusted. Please carefully review the listed move-in date before submitting your application.

In most cases, the security deposit is equal to one month's rent. Prior to signing your lease, you will need to pay the deposit in full.
Prior to moving in, you will need to have paid the first month's rent as well. If applicable, we will prorate the second month's rent in accordance with your move-in date.

Your rent is due on the first day of every month. We offer a variety of payment options.

Pay online Use your Tenant Login to view your account balance and pay through the tenant portal.

Mail the rent directly to our office. Don't forget to indicate your address and unit number on the money order, personal check, or cashier's check memo.

Use PayNearMe to pay at an available retail location

Bank automation. Use auto-transfer and never miss a payment.

Please note that cash payments aren't accepted due to security reasons.

Rent increases usually happen after the lease term expiration. Of course, it isn't always increased. Our analysis accounts for the property owner's requests and relevant market conditions.

We aren't able to waive any late rent fees. Our late charge policy complies with Fair Housing Laws. We treat all tenants equally.

If you are going to be unable to get rent paid on time, contact our accounts receivable department as soon as possible. Failure to pay rent in a timely manner could result in termination of your lease.

We are able to add another person to the lease agreement, provided they meet all of our standard screening requirements. To have someone added to your lease, they will need to submit an application to be added to a lease.
Once that person has submitted their application (as well as any cosigner applications, if applicable) we will screen the application and upon their approval, we can send out a form for everyone on the lease to sign in order to have them added.

Emergencies threaten human lives and/or cause property damage. For example, a burst pipe flooding the home and a broken heater during the cold season are definitely emergencies.

The pet policy depends on the terms of each specific lease agreement and can vary depending on the property, but all pets are required to be screened. You can start that process here This is also where you would submit any information related to an assistance animal (service animals, emotional support animals, etc.) If you are looking to add a pet to your lease, please contact our office first. We will process every request separately depending on the lease terms.

No, you would be in violation of the lease agreement terms. It's possible to install new locks, but you will need to let us know prior to making any changes.
If you wish to have extra locks, you have to bear the associated costs and our approved contractors need to conduct the work.

If there's a need to enter the property, we'll notify you beforehand. There are many possible reasons for the entrance of managers or staff. For example, landlords may enter the home for emergency repairs. Also, they might allow insurance agents or inspectors to enter the property. But regular maintenance is preferably carried out when you aren't away from home.

Yes, all the tenants need to have renters insurance before moving in. You have to show a renters insurance confirmation before getting the keys.